Privacy Policy

Last Updated: November 2025

Because our company is located in the United States, this Privacy Policy is provided in English. A Spanish convenience translation appears below.Luna Learning Network LLC (“Luna,” “we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our websites, apps, and private-access communities (collectively, the “Services”).If you have questions or complaints regarding this Privacy Policy or our practices, contact us at soporte@lunalearning.us.What’s Covered HereWhy is my information needed?What information do we collect and how is it used?With whom do we share information?How can I access, correct, or delete my information?How can I opt out of marketing or certain processing?How do we protect information?Cookies and similar technologiesSocial media features, testimonials, and analyticsData retentionInternational usersChildren’s privacyChanges to this PolicyContact us1) Why is my information needed?Some parts of the Services require an account. To set up and maintain your account, we may need your name, contact details, a valid email address, and billing information. Without this information, we may be unable to provide certain Services.2) What information do we collect and how is it used?a) Personal Information you provideAccount & billing: name, email (used as login), phone (optional), billing contact, payment method (processed by our payment processor), and password.Communications: we may send service emails (e.g., receipts, confirmations, security notices). With your consent (or as allowed by law), we may send marketing emails. You can opt out of marketing at any time (see Section 5).Support & feedback: information you provide in tickets, surveys, NPS, or feedback forms helps us troubleshoot, improve the Services, and maintain records.Uses: provide and improve the Services, process payments, authenticate users, prevent fraud, comply with law, and communicate with you about your account and the Services.b) Information you post or submitCertain areas (e.g., forums, comments) may allow you to post content. Do not share confidential or sensitive data in public areas; others may read, collect, or use what you post. If you need help removing content, email soporte@lunalearning.us (removal may not be possible in all cases).c) Session/meeting informationIf we host webinars, meetings, or trainings, “in-session information” (e.g., screen-share data, keyboard/mouse control data, text chat) is accessible to authorized organizers and participants and protected in transit with encryption. Information about scheduled/past sessions may be stored in your account. We do not retain chat logs or recordings on our servers unless we explicitly tell you otherwise for a given event.d) Business information (organizers)Information collected by meeting organizers (e.g., attendee lists, topics, emails, names, session records) is confidential to the organizer. We may store it to provide the Services but do not use it to market Luna services to attendees unless they separately opt in.e) Device and usage dataWe collect standard technical data (e.g., IP address, device identifiers, browser type, pages viewed, timestamps) to operate, secure, and improve the Services, and to prevent abuse.3) With whom do we share information?We do not sell personal information. We share limited data with:Service providers / processors (e.g., payment processing, email delivery, analytics, customer support). They may access personal information only to perform services for us and must protect it.Affiliates (entities under common ownership/control) for operations consistent with this Policy.Partners / co-branded offerings (if applicable): we will disclose at the point of collection who receives the data and which privacy statement applies.Legal/disclosure: where required by law, regulation, subpoena, or to protect rights, safety, and security.Business transfers: if we undergo a merger, acquisition, or asset sale, your information may transfer as part of the transaction; we will notify you as described in Section 12.We are not responsible for third-party sites you access via links; review their privacy policies.4) How can I access, correct, or delete my information?You can review and update certain account details in your account settings. You may also request access, correction, or deletion by emailing soporte@lunalearning.us. We will respond within 30 days (or the timeframe required by applicable law). We may retain certain data as permitted or required by law (see Section 9).5) How can I opt out of marketing or certain processing?Marketing emails: use the unsubscribe link in any marketing email or email soporte@lunalearning.us with subject “Unsubscribe”.Account deactivation: email soporte@lunalearning.us.Cookies/analytics: see Section 7 for choices.6) How do we protect information?We use industry-standard safeguards, including encryption-in-transit (TLS), firewalls, access controls, and secure development practices. No method of transmission or storage is 100% secure. Protect your password; if you believe it was compromised, change it immediately and contact soporte@lunalearning.us.7) Cookies and similar technologiesWe use first- and third-party cookies and similar technologies to operate the site, remember preferences, analyze usage, and personalize content.What we set: session cookies (authentication), preference cookies, and analytics cookies.Third parties: our analytics or media providers may set cookies/beacons.Your choices: manage cookies in your browser settings; some features may not work without certain cookies. Controls for “Flash cookies” (local shared objects) are managed in Adobe’s settings panel (browser tools won’t remove them).If you continue browsing our site, we understand you accept the use of cookies as described here.8) Social media features, testimonials, and analyticsSocial features (e.g., “Share” buttons) may collect your IP and page path and may set a cookie; your interactions are governed by the third party’s privacy policy.Testimonials: with your consent we may post your testimonial with your name; to update/delete it, email soporte@lunalearning.us.Analytics: we use analytics tools (web, app, mobile) to understand usage and improve the Services. We may associate usage insights with your account to personalize tips and guidance. We do not share user-level analytics with third parties for their independent marketing.9) Data retentionWe retain personal information as long as your account is active, as needed to provide the Services, and as necessary to comply with legal obligations, resolve disputes, and enforce agreements. We also retain aggregated or de-identified data for legitimate business purposes.10) International usersIf you access the Services from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.11) Children’s privacyOur Services are not directed to children under 13 (or the age of majority where you live). We do not knowingly collect personal information from children. If you believe a child provided us personal information, contact soporte@lunalearning.us so we can delete it.12) Changes to this PolicyWe may update this Policy from time to time. If we make material changes, we will notify you (e.g., by email or a notice on the site) before they take effect. If Luna Learning Network LLC or its assets are acquired, we will notify you about the transaction and any transfer of your information, and you will have a choice where required by law.13) Contact usQuestions or requests about privacy: soporte@lunalearning.usPostal mail: [mailing address on our website]VERSIÓN EN ESPAÑOL (Resumen de cortesía)Última actualización: noviembre de 2025Luna Learning Network LLC (“Luna”) respeta tu privacidad. Esta Política explica qué datos recopilamos, cómo los usamos y con quién los compartimos cuando utilizas nuestros sitios, apps y comunidades privadas (los “Servicios”). La versión legalmente vinculante es la versión en inglés.Cookies: usamos cookies propias y de terceros para operar el sitio, recordar preferencias, analizar uso y personalizar contenido. Si continúas navegando, entendemos que aceptas su uso. Puedes gestionarlas desde tu navegador (ver Sección 7 en inglés).Datos que recopilamos:Cuenta y facturación: nombre, email (login), datos de pago (procesados por nuestro proveedor), y contraseña.Comunicaciones: te enviaremos correos necesarios del servicio; el marketing es opcional y puedes darte de baja en cualquier momento.Soporte, formularios y eventos: lo que envíes en tickets, encuestas o sesiones (webinars/reuniones) para operar y mejorar los Servicios. No publiques información confidencial en áreas públicas.Con quién compartimos: no vendemos tus datos. Compartimos con proveedores (pagos, email, analítica) bajo contrato, con afiliadas y cuando la ley lo exige o en una transacción corporativa (con aviso previo).Tus derechos: puedes acceder, corregir o solicitar eliminación escribiendo a soporte@lunalearning.us. Respondemos en 30 días.Marketing: baja en el enlace de cada correo o escribe a soporte@lunalearning.usSeguridad: empleamos cifrado en tránsito (TLS) y controles técnicos; ningún sistema es 100% seguro. Cuida tu contraseña.Conservación: conservamos datos mientras la cuenta esté activa y según lo exija la ley.Menores: nuestros Servicios no están dirigidos a menores de 13 años.Cambios: si el cambio es material, te avisaremos antes de que surta efecto.Contacto privacidad: soporte@lunalearning.usDirección postal: [dirección publicada en nuestro sitio web]© 2025 Luna Learning Network LLC